Employment

Job Opportunities at Minnesota Council of Churches

Thank you for your interest in working for the Minnesota Council of Churches.

We are pleased to offer a competitive benefits package, including:

Gold Medical insurance plan
Dental insurance
Life insurance
Long-term disability
Vacation and holiday pay
Employer contributing retirement plan
Flexible Spending Accounts
Free parking

As an Equal Opportunity employer, we hire without consideration to race, creed, color, national origin, religion, age, gender, sexual orientation, marital status, veteran status, or disability.

CURRENT JOB OPENINGS

Controller
Refugee Program Specialist: Health Case Manager
Refugee Program Specialist: Education
Community Connector (Pashto/Dari)
Refugee Program Specialist: Volunteer and Outreach
Community Navigator (PT) Mankato
Community Navigator & Engagement Specialist (FT) Mankato

POSITION TITLE: Controller

EMPLOYMENT STATUS:Full-time, Regular, Exempt

REPORTS TO: Chief Operating Officer

ORGANIZATIONAL BACKGROUND:

The Minnesota Council of Churches (MCC) is a statewide council with 27 member denominations from Historical Black, Native American, Mainline Protestant, Pentecostal, and Orthodox communions. The Council’s program areas include refugee resettlement and services, strengthening interfaith relationships, and racial justice. The broader mission of MCC is to build unity through justice for the common good. The staff at MCC reflects the broad diversity of Minnesota.

PURPOSE OF POSITION:

The Controller will plan and direct the accounting operations of the company.

RESPONSIBILITIES:

Oversees the operations of the Accounting Department, which include accounts payable, accounts receivable, bank reconciliations, and payroll.
Oversees training programs and identifies training needs.

Maintains a documented system of accounting policies and procedures; implements a system of controls over accounting transactions to minimize risk.
Oversees the production of periodic financial reports; ensures that the reported results comply with generally accepted accounting principles or international financial reporting standards.
Recommends benchmarks that will be used to measure the company’s performance.
Produces the annual budget and forecasts; reports significant budget differences to management.
Provides financial analysis, with emphasis on non-profit financial wellness and strategies.
Streamlines the efficiency of financial operations throughout the organization.
Manages the adoption and change process regarding new financial policies, processes and procedures
Works with external auditors and provides needed information for the annual audit.
Facilitates the implementation and adoption of appropriate financial software programs.
Ensures compliance with local, state, and federal government requirements.
Performs other related duties as necessary or assigned.

QUALIFICATIONS:

Excellent management and supervisory skills.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.
Proficient in accounting and tax preparation software.
Proficient in Microsoft Office Suite or similar software.
Bachelor’s degree in Accounting or Business Administration required.
Seven years or more of related experience required.
Certified Public Accountant or Certified Management Accountant designation preferred.

WORK ENVIRONMENT AND CONDITIONS

Normal office conditions with some outside work. Normal office hours with some on-call weekends. This position works out of MC’s office at 122 West Franklin Avenue in Minneapolis.

SALARY AND BENEFITS

This is a full-time, exempt position. Benefits include employer-paid medical insurance, dental insurance, life insurance, retirement, sick leave, vacation, and holiday benefits as provided by MCC human resources policy. Starting pay: $80,000 - $90,000

POSITION TITLE: Refugee Program Specialist: Health Case Manager

EMPLOYMENT STATUS: Full-time, Regular, Non-Exempt

REPORTS TO: Manager of Extended Services

PURPOSE OF POSITION:

To coordinate medical and/or mental health services and provide case management to individuals with refugee, asylee, and other humanitarian protection immigration statuses who have significant physical and/or mental health conditions. The Health Case Manager is part of a specialized team within MCC Refugee Services that focuses on supporting program participants in managing their health and wellbeing independently. The position will work to promote self-sufficiency and goal attainment for clients, through connections to ongoing programming and mainstream supports, in compliance with MCC programs and contract guidelines.

RESPONSIBILITIES:

Provide case management and health care coordination to program participants, working with them in their homes, at clinics, at social service offices, and in community health settings.
Conduct intake and assessments to determine client eligibility for program(s).
Develop care plans with program participants, empowering them to reach client-centered goals and meet program guidelines.
Encourage early self-sufficiency and independence of all program participants.
Work closely with MCC colleagues to ensure that refugees are integrated into the broader array of services available in the organization
Promote MCC Refugee Services Programs, provide advocacy regarding refugee health issues, and cultivate relationships for potential referrals with community partners, refugee community members, and other eligible individuals.
Provide ongoing cultural orientation to program participants
Document all contacts and services in case files and complete assessments and outcome tracking within computer and online databases.
Assist in emergencies as they arise.
Transport clients to and from appointments as necessary.
Coordinate services with various community public health partners at state, county and local levels, as well at across MCC programs.
Serve as an advocate to increase awareness of refugee health issues within MCC and the community.
Maintain awareness of evidence-based best practices within the field of refugee health and provide staff with relevant information as it is learned.
Other duties as assigned

GENERAL QUALIFICATIONS:

Bachelors degree in Social Work, Public Health, or related area of study required.
MSW or LSW strongly preferred.
At least 3 years prior professional experience working directly with refugees or recent immigrants, and experience working collaboratively with community service providers.
Knowledge of local refugee and immigrant populations, the resources available to them, and the state and federal policies that impact them.
Commitment to early self-sufficiency of refugees and ability to teach skills to clients.
Demonstrated ability to maintain detailed documentation in a timely manner.
Strong English language communication skills, both oral and written.
Proven ability to work in crisis situations.
Proven capacity to work in fast paced social service environment, both independently and as a member of a team.
Experience with Microsoft Word, Microsoft Outlook preferred. Proven ability to use basic office equipment including copiers, postage machines, and fax machines.
Driver’s license and access to a reliable transportation required.
Extensive cross-cultural experience required. Familiarity with refugee and asylee populations and health issues related to resettlement, trauma and/or torture strongly preferred.
Demonstrated strong cross-cultural communication, negotiation, and mediation skills.
Ability to effectively bring key players to the table and to facilitate communication and concrete action around a common goal.
Knowledge of the U.S. refugee resettlement process and U.S. medical systems strongly desired.
Driver’s license and access to a vehicle required.
Bilingual applicants preferred, with particular emphasis on Karen, Somali, Swahili, Spanish, Pashto, Dari or Ukrainian.

WORK ENVIRONMENT AND CONDITIONS:Normal office conditions and regular office hours, Monday-Friday, with occasional weekend and evening hours. This position works out of the MCC’s office at 122 W Franklin Ave in Minneapolis, with offsite meetings throughout the Twin Cities.

COMPENSATION: This is a full-time, non-exempt position. Benefits include medical insurance, dental, life, retirement, sick leave, vacation, and holiday benefits as provided by MCC human resources policy. Starting wage: $21/hour

ORGANIZATIONAL BACKGROUND:

POSITION TITLE: Refugee Program Specialist: Education

EMPLOYMENT STATUS: Regular, 1 FTE, non-exempt

REPORTS TO: Manager of Extended Services

PURPOSE OF Position: The Education Specialist is a dynamic position that coordinates and provides cultural and community orientation classes for refugees, asylees and others with humanitarian protection immigration status by providing cultural orientation and education services. The Education Specialist works in collaboration with community partners to provide community orientation workshops at locations throughout the Twin Cities. The position also coordinates new arrival orientation workshops for families resettled by MCC. The position works to promote self-sufficiency and goal attainment for clients, through connections to ongoing programming and mainstream supports, following MCC program and contract guidelines.

RESPONSIBILITIES :

DIRECT CLIENT SERVICE

Conduct intake services with new participants, including individual and family assessments
Assess participants for English language skills for workshop participation and interpretation needs
Assess and assist clients in overcoming barriers such as transportation, childcare, and language supports, to allow for workshop attendance.
Connect participants to meaningful resources in the community
Participate in public transportation training
Conduct participant evaluation surveys
Conduct follow-up assessments with families at prescribed intervals, to make new resource connections as necessary.
Conduct technology set-ups and support for participants taking workshops online
Assist programs participants to enroll in ESL.

WORKSHOP COORDINATION

Work with organizational partners and MCC programs to schedule and coordinate attendance at cultural orientation workshops at various service locations in the Twin Cities.
Collaborate in planning with education and volunteer outreach staff to enlist necessary resources and volunteers for successful workshops.
Participate in program design and evaluation.
Plan and facilitate Cultural and Community Orientation Workshops for newly arrived refugees.
Coordinate and lead trainings on riding public transportation.

OTHER

Promote MCC Refugee Services and resettlement network programs to potential clients and recruit clients to meet enrollment goals.
Encourage early self-sufficiency and independence of all program participants.
Work closely with MCC colleagues to ensure that refugees are integrated into the broader array of services available in the organization.
Provide translation and interpretation support for other Refugee Services projects, as needed.
Maintain positive relationships with community partners relevant to program activities.
Submit regular reports to track client outcomes, fulfill reporting requirements, and capture client success stories.
Participate in network meetings.
Document all contacts and services in case files and online databases
Oversee volunteer activities, as appropriate.
Assist in emergencies as they arise
Transport clients to and from appointments as necessary.
Other duties as assigned

QUALIFICATIONS:

Experience working with refugees or recent immigrants
Knowledge of local refugee and immigrant populations, the resources available to them, and the state and federal policies that impact them.
Demonstrated understanding of American culture and ability to interpret cultural differences.
Commitment to early self-sufficiency of refugees
Strong motivational, teaching and presentation skills.
Demonstrated ability to work collaboratively across organizational boundaries.
Familiarity with the Twin Cities public transportation system preferred.
Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner.
Strong English language communication skills, both oral and written.
Proven ability to work in crisis situations.
Prefer social service experience focusing on attainment of outcomes in areas of education, housing, employment, family functioning, or immigration.
Proven capacity to work in fast paced social service environment.
Demonstrated ability to work independently and as a member of a team.
Bilingual proficiency in a relevant language preferred.
Bachelor’s degree strongly preferred
Experience with Microsoft Word, Microsoft Outlook preferred. Proven ability to use basic office equipment including copiers, postage machines, and fax machines
Ability to travel to and work at various locations in the Twin Cities
Driver’s license and access to a reliable transportation required.

ORGANIZATIONAL BACKGROUND:

POSITION TITLE: Refugee Program Specialist: Community Connector (Pashto/Dari)

EMPLOYMENT STATUS: Regular, 1 FTE, non-exempt

REPORTS TO: Manager of Extended Services or Director of Refugee Services

PURPOSE OF POSITION:

To provide direct services to program participants - including refugees, humanitarian parolees, and asylees - in coordination with other Refugee Services staff. This position connects program participants with resources and services both within MCC and in the community, provides language interpretation and cultural support, and performs program tasks including assistance with transportation, application assistance, file maintenance, documentation of services, home visits, and apartment set ups. Working across MCC Refugee Services programs, the position works in coordination with other staff to help participants meet their basic needs, connect to services and become self-sufficient.

RESPONSIBILITIES

Provide direct assistance to clients based on program goals and client goal plans in coordination with Refugee Services staff, including case managers, employment counselors, and education specialists.
Work closely with MCC colleagues to ensure that refugees are integrated into the broader array of services available in the organization.
In cooperation with case managers and other program staff, meet outcome goals defined in contract (s) related to lines of service. Including the following:
- Provide direct assistance to clients
- Conduct intakes, assessments and other contract activities with clients
- Assist with filing forms for clients
- Respond to client questions and counsel clients on resources and community
- Provide education and awareness on important topics
- Connect clients to employment programs, basic needs resources, and ongoing community supports
- Complete reports, as directed
Document all contacts and services in case files, as appropriate
Provide ongoing cultural orientation to program participants
Serve as cultural liaison for new arrivals
Oversee volunteer activities, as appropriate.
Provide translation and interpretation support for other Refugee Services projects and staff, as needed and available.
Maintain positive relationships with community partners relevant to program activities.
Assist in emergencies as they arise
Other duties as assigned

GENERAL QUALIFICATIONS:

Required fluency in Pashto and/or Dari
Experience working with refugees and/or recent immigrants
Demonstrated ability understand and work across cultures
Commitment to early self-sufficiency of refugees
Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner.
Strong English language communication skills, both oral and written.
Demonstrated understanding of American culture and ability to interpret cultural differences.
Demonstrated strong communication, negotiation, and mediation skills.
Demonstrated ability to work independently and as a member of a team.
Demonstrated ability to work collaboratively across organizational boundaries.
Proven capacity to work in fast paced social service environment
Experience with Microsoft Office and Microsoft Outlook preferred. Proven ability to use basic office equipment including copiers, postage machines, and fax machines
Demonstrated detail orientation
Driver’s license and access to vehicle

ORGANIZATIONAL BACKGROUND:

POSITION TITLE: Refugee Program Specialist: Volunteer and Outreach

EMPLOYMENT STATUS: Full-time, Regular, Non-Exempt

REPORTS TO: Division Director: Refugee Services

PURPOSE OF POSITION:

MCC Refugee Services is seeking a dynamic and resourceful individual to engage and coordinate volunteers, community groups, and faith communities to welcome and serve those with refugee, asylee, humanitarian parolee and other immigration statuses; to perform outreach to build resources and create a welcoming and inclusive community; and to lead MCC Refugee Services’ social media, electronic and print communication efforts. In collaboration with MCC staff, volunteers, and community partners, the Volunteer and Outreach Specialist works to support program participants to achieve self-sufficiency and attain their goals. This position works on a team of outreach staff to build deep support for new arrivals to Minnesota.

KEY RESPONSIBILITIES:

VOLUNTEER RECRUITMENT AND COORDINATION

Facilitate volunteer recruitment, placement, supervision, and support;
Train individuals and groups to assist, befriend, and support newly arriving families toward achieving self-sufficiency;
Match volunteer mentors with program clients, in collaboration with case managers;
Provide volunteers with ongoing cultural orientation and cross-cultural community support;
Coordinate volunteer activities to set up apartments and conduct resettlement, employment and other program tasks;
Facilitate Refugee Speakers Bureau trainings, providing opportunity for newcomers to share their personal stories;

COMMUNICATIONS AND OUTREACH

Lead Refugee Services communications work, including writing and preparing content for social media posts, email newsletter, website and blog content, and print communication efforts, in collaboration with Refugee Services Director and agency Communications Director;
Solicit donations of material goods for program participants;
Participate in and strategize outreach efforts to landlords, clinics, organizations, and other community services;
Participate in agency and community advocacy in support of refugee resettlement and our community’s welcome of refugees
Attend community meetings, events, professional groups, and speaking engagements to educate the community about refugees and recruit supporters
Maintain positive relationships with community partners relevant to program activities;
Participate in preparation of program reports for funders, community groups, board of directors and other audiences;

VOLUNTEER & DONATION TRACKING

Coordinate the assembly and distribution of donated household items to program participants;
Manage and track in-kind material donations and financial support for clients and programs using agency and online databases;
Submit reports to share participant outcomes, fulfill reporting requirements, and capture client success stories;

ADDITIONAL RESPONSIBILITES, as a member of the Refugee Services Team:

Collaborate with Refugee Services team members to meet outcome goals defined in program contracts, including:

Encourage early self-sufficiency and independence of all program participants;
Promote MCC Refugee Services Programs and recruit participants to meet enrollment goals;
Connect program participants and community members to available programs and resources;
Provide translation and interpretation support for other Refugee Services projects, as needed;
Document all contacts and services in case files, as appropriate;
Assist in emergencies as they arise;
Other duties as assigned.

GENERAL QUALIFICATIONS:

Strong desire and ability to build resources and engage community to build a welcoming community for refugees and immigrants
Professional demeanor with ability to effectively engage groups and build positive community relationships
Experience working with refugees or recent immigrants
Knowledge of local refugee and immigrant populations, the resources available to them, and the state and federal policies that impact them
Demonstrated understanding of American culture and ability to interpret cultural differences
Commitment to early self-sufficiency of refugees
Strong presentation skills
Demonstrated ability to work collaboratively across organizational boundaries
Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner
Strong English language communication skills, both oral and written
Demonstrated strong communication, negotiation, and mediation skills
Proven ability to work in crisis situations
Proven capacity to work in fast paced social service environment
Demonstrated ability to work both independently and as a member of a team
Bilingual proficiency in a relevant language valued but not required
Bachelor’s degree strongly preferred
Experience with Microsoft Office and social media required. Website maintenance knowledge highly preferred.
Proven ability to use basic office equipment including copiers, postage machines, and fax machines
Driver’s license and access to reliable transportation required
Flexibility to work varied weekday, weekend and evening hours

ORGANIZATIONAL BACKGROUND:

POSITION TITLE: Refugee Program Specialist: Community Navigator

EMPLOYMENT STATUS: Regular, 0.5 FTE, non-exempt

REPORTS TO: Associate Director, Mankato Area Refugee Services

ORGANIZATIONAL BACKGROUND:

PURPOSE OF POSITION:

To provide services to refugees and New Americans which promote family stabilization, self-sufficiency and goal attainment in compliance with MCCRS programs and contracts. This position will connect program participants with resources and services both within MCC and in the community, provide language interpretation and cultural support, provide academic mentoring support to families, and provide cultural and community orientation to new arrivals to the community. The position works in coordination with other staff and volunteers to help participants meet their basic needs, connect to services and become self-sufficient.

RESPONSIBILITIES

Conduct intake assessments to determine client eligibility for programs.
Encourage early self-sufficiency and independence of all program participants
Develop plans with program participants empowering them to reach agreed upon goals and meet program guidelines. This includes providing direct services, making referrals, and helping participants complete forms and applications.
Meet outcome goals defined in contract(s), including:
Family Coaching: mentoring students and families on students’ school adjustment, behavior and educational progress toward academic success
Community navigation and case management: connecting families to community resources and helping clients overcome barriers
Immigration application support: application support to MCC immigration service providers
Employment placement: assisting in placing clients in employment
Education: educate families about community and health issues
Document all contacts and services in case files, as appropriate
Maintain outcomes reporting in agency and state databases
Participate in Tapestry and community engagement programs with partners
Work closely with county staff, local landlords, adult basic education and other non-profits to refer and support new American clients
Promote MCC Refugee Services Programs to potential clients and recruit clients to meet enrollment goals
Provide translation and interpreting support for other Refugee Services projects, as needed
Maintain positive relationships with community partners
Submit regular reports to track client outcomes, fulfill reporting requirements, and capture client success stories
Oversee volunteer activities, as appropriate
Assist in emergencies as they arise
Other duties as assigned

GENERAL QUALIFICATIONS:

Required fluency in Somali and/or Nuer
Experience working with refugees or recent immigrants
Demonstrated ability to understand and work across cultures
Commitment to early self-sufficiency of refugees
Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner.
Strong English language communication skills, both oral and written.
Demonstrated understanding of American culture and ability to interpret cultural differences.
Demonstrated strong communication, negotiation, and mediation skills.
Demonstrated ability to work independently and as a member of a team.
Demonstrated ability to work collaboratively across organizational boundaries.
Proven capacity to work in fast paced social service environment
Proven ability to work in crisis situations
Experience with Microsoft Office and Microsoft Outlook preferred. Proven ability to use basic office equipment including copiers, postage machines, and fax machines
Demonstrated detail orientation
Driver’s license and access to reliable transportation required
Bachelor’s degree preferred

WORK ENVIRONMENT AND CONDITIONS:Normal office conditions. This position works out of MCC’s Mankato office at 501 South 2^nd Street. Job duties are performed primarily during the weekday business hours, with occasional weekend or evening hours.

COMPENSATION: Starts at $20.50/hr. This is a non-exempt, 20-hour/week position. Benefits include medical insurance, dental, life, sick leave, vacation, and holiday benefits as provided by MCC personnel policies.

POSITION TITLE: Community Navigator & Engagement Specialist

EMPLOYMENT STATUS: Regular, 1.0 FTE, non-exempt

REPORTS TO: Associate Director, Mankato Area Refugee Services

ORGANIZATIONAL BACKGROUND:

PURPOSES OF POSITION:

This position has two primary purposes: To provide direct services to refugees and New Americans which promote family stabilization, self-sufficiency and goal attainment, and to engage and connect the greater Mankato area community with refugees and immigrants.

This position will connect program participants with resources and services both within MCC and in the community, provide language interpretation and cultural support, provide academic mentoring support to families, and provide cultural and community orientation to new arrivals to the community. The position works in coordination with other staff and volunteers to help participants meet their basic needs, connect to services and become self-sufficient.

This position also works to promote the contributions of refugees and immigrants in our community and connect MCC to community volunteers, organizations and supporters. Working in coordination with the Refugee Services team, this position recruits volunteers, facilitates experiential learning opportunities, and performs outreach in the community to promote community inclusion and self-sufficiency for refugees and immigrants in the greater Mankato area.

RESPONSIBILITIES

Community Navigation Services (20 hours/week)

Conduct intake assessments to determine client eligibility for programs.
Encourage early self-sufficiency and independence of all program participants
Develop plans with program participants empowering them to reach agreed upon goals and meet program guidelines. This includes providing direct services, making referrals, and helping participants complete forms and applications.
Meet outcome goals defined in contract(s), including:
- Family Coaching: mentoring students and families on students’ school adjustment, behavior and educational progress toward academic success
- Community navigation and case management: connecting families to community resources and helping clients overcome barriers
- Immigration application support: application support to MCC immigration service providers
- Employment placement: assisting in placing clients in employment
- Education: educate families about community and health issues
- Document all contacts and services in case files and databases
- Work closely with county staff, local landlords, adult basic education and other non-profits to refer and support new American clients
- Promote MCC Refugee Services Programs to potential clients and recruit clients to meet enrollment goals
- Provide translation and interpreting support for other Refugee Services projects, as needed
- Assist in emergencies as they arise

Program Coordination & Facilitation (10-15 hours/week)

Coordinate community inclusion initiatives with varying timelines (Tapestry Project, 1:1 Volunteer Matching)
Work with diverse teams to plan and co-facilitate opportunities for mutual learning and social connectedness
Coordinate and track program logistics (interpreters, transportation, participant recruitment)
Generate/utilize tools for planning team (develop/update interactive curriculum, create agendas and action plans)
Facilitate/Co-facilitate group discussions among diverse stakeholders
Track project outcomes, fulfill reporting requirements, administer program evaluation tools
Work with internal team to coordinate 1:1 matches with refugee families and volunteers

Community Engagement (5-10 hours week)

Work with Associate Director to promote opportunities for engagement & develop relationships with community stakeholders
Attend community meetings, events, professional groups, and committees to recruit volunteers to match with program and client needs
Complete enrollment, provide training, orientation, and tracking of volunteers
Provide support to community committees including Refugee Consortium as needed
Other duties as assigned

Recruit volunteers to engage in project activities

REQUIRED QUALIFICATIONS:

Required fluency in Somali and/or Nuer
Experience working with refugees or immigrants
Professional demeanor with ability to build positive community relationships
Ability to engage positively with English Language Learners
Strong communication skills, both oral and written
Possess strong organizational and multitasking skills
Ability to respond with flexibility and adaptability to changing situations
Ability to work independently and as a member of a team
Driver’s license and access to reliable transportation

PREFERRED QUALIFICATIONS:

Proven record of successful planning, coordinating, and implementing of projects
Experience with group facilitation and/or program coordination
Demonstrated ability to build trusting relationships
Demonstrated ability to work collaboratively and professionally among diverse community partners
Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner
Demonstrated communication skills in negotiation, conflict management, and mediation
Demonstrated ability to think and plan strategically, for effective engagement with local, state and federal stakeholders
Prior experience in community organizing, engagement, or outreach
Experience in program development, coordination, or implementing community initiatives in a collaborative setting
Experience with utilizing online applications and software: website development, Survey Monkey, Doodle, Formstack, and others
Experience with Microsoft Word, Publisher, Power Point, Access, Microsoft Outlook.
Bachelor’s degree strongly preferred

COMPENSATION: Starts at $20.50/hr. This is a non-exempt, 40-hour/week position. Benefits include medical insurance, dental, life, sick leave, retirement, vacation, and holiday benefits as provided by MCC personnel policies.

MCC EMPLOYMENT APPLICATION

POSITION TITLE: Manager of Extended Services

EMPLOYMENT STATUS: Full-time, Regular, Exempt

REPORTS TO: Division Director: Refugee Services

PURPOSE OF POSITION:

This leadership position within MCC Refugee Services plays an important role in serving the needs of clients, supporting MCC staff, and ensuring success of MCC programs. The program manager - skilled in direct service to clients and experienced in working in programs that serve refugees, asylees, humanitarian parolees and immigrants - supervises direct service staff members, ensures strong service delivery and program outcomes, represents MCC in public meetings and with partners, and oversees day-to-day program activities. This position oversees the operations of programs including Intensive Case Management, Community and Cultural Orientation, and programs serving humanitarian parolees with housing and social services. The manager is part of MCC Refugee Services leadership team, working closely with the director and managers of resettlement, employment and immigration legal services to ensure strong services for all of the organization’s clients.

RESPONSIBILITIES:

PROGRAM MANAGEMENT

· Work with MCC staff and key stakeholders to develop and implement programming and protocols.

· Monitor and assess program impact and outcomes, ensure the achievement of contracted program goals, and identify opportunities for program improvement, through conducting regular casefile and program reviews and daily engagement with program staff.

· Develop program and evaluation procedures and ensure accurate recording, tracking and reporting of all information on program participants, outcomes and finances.

· Prepare regular program reports and participate in the writing of grant proposals.

· Maintain communication with national and local service partners and funders (including Episcopal Migration Ministries, MN Department of Human Services, local resettlement agencies and MN Department of Health)

· Coordinate and facilitate meetings of Refugee Services staff, program partners, and program teams.

· Review and authorize program expenses, including direct client support.

· Develop and implement marketing strategies to promote services to eligible clients.

SUPERVISION

· Manage and supervise work of program staff, interns, subcontractors, and partners to ensure high quality services, well-connected program teams, accurate record-keeping, and achievement of project deliverables.

· Lead the hiring and onboarding of new staff, and provide ongoing training on contract guidelines, policies, procedures, and program updates.

· Coordinate and facilitate orientation, training and professional development opportunities for staff and interns.

· Provide regular case consultation and technical assistance to program staff, ensuring clients are integrated into the array of services available in the organization and staff are well-supported in their decision-making.

· Develop and maintain communication channels within and across teams to ensure collaboration across program staff.

· Oversee volunteer and intern activities as needed.

REFUGEE SERVICES LEADERSHIP

· Maintain collaborative working relationships with Refugee Services managers and Division Director.

· Provide case consultation and collegial support to Refugee Services managers.

· Develop priorities for staff training and agency advancement.

· Participate in leading and creating agendas for Refugee Services meetings.

· Collect and share feedback to MCC leadership to promote agency growth and success.

RELATIONSHIPS AND NETWORKS

· Develop and maintain relationships with key constituencies including refugee communities, employers, congregations, community leaders, other social service providers, and public officials.

· Conduct outreach to health and mental health providers, schools, and other community resources.

· Conduct presentations to public and community stakeholders.

· Represent MCC Refugee Services at community meetings, workshops, and trainings.

DIRECT SERVICE COVERAGE

· Provide direct case management or program services as needed, including:

o Conducting intake and assessment to determine eligibility and client needs;

o Making appropriate and meaningful referrals to meet client needs;

o Encouraging early self-sufficiency and independence to all program participants;

o Step in when program coverage needs arise.

· Assist in emergencies as they arise.

· Other duties as assigned.

QUALIFICATIONS:

· At least 3 years professional experience working with refugees, asylees, or recent immigrants.

o Prefer case management experience focusing on attainment of outcomes in areas of health, education, and family functioning.

o Prefer working knowledge of MN DHS Resettlement Network services and partners.

· Extensive knowledge of local refugee and immigrant populations, the resources available to them, and the state and federal policies that impact them.

· Proven ability to collaborate and build relationships across organizations, programs and teams.

· Demonstrated leadership skills.

· Desire to mentor and assist other staff toward successful job performance and professional growth.

· High level of organization and time management

· Commitment to early self-sufficiency of refugees and other program participants

· Strong motivational and teaching skills.

· Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner.

· Strong English language communication skills, both oral and written.

· Demonstrated strong communication, negotiation, and mediation skills.

· Proven ability to work in and provide guidance to others in crisis situations.

· Proven capacity to work in fast paced and multi-cultural social service environment.

· Demonstrated ability to work independently and as a member of a team.

· Bachelor’s degree required. MSW/BSW or other human services degree preferred.

· Experience with Microsoft Office, web-based applications and databases required.

· Driver’s license and access to a reliable vehicle required.

· Bilingual proficiency in a relevant language, lived experience as an immigrant or significant experience in multi-cultural settings preferred

WORK ENVIRONMENT AND CONDITIONS:Normal office conditions and regular office hours, Monday-Friday, with occasional weekend and evening hours. This position works out of the MCC’s office at 122 West Franklin Avenue in Minneapolis, with offsite meetings throughout the Twin Cities.

COMPENSATION:This is a full-time, exempt position. Benefits include medical insurance, dental, life, retirement, sick leave, vacation, and holiday benefits as provided by MCC human resources policy. Starting salary range $54,000-$57,000.

ORGANIZATIONAL BACKGROUND:

POSITION TITLE: Refugee Program Specialist: Volunteer and Outreach

EMPLOYMENT STATUS: Full-time, Regular, Exempt

REPORTS TO: Division Director: Refugee Services

PURPOSE OF POSITION:

KEY RESPONSIBILITIES:

VOLUNTEER RECRUITMENT AND COORDINATION

· Facilitate volunteer recruitment, placement, supervision, and support;

· Train individuals and groups to assist, befriend, and support newly arriving families toward achieving self-sufficiency;

· Match volunteer mentors with program clients, in collaboration with case managers;

· Provide volunteers with ongoing cultural orientation and cross-cultural community support;

· Coordinate volunteer activities to set up apartments and conduct resettlement, employment and other program tasks;

· Facilitate Refugee Speakers Bureau trainings, providing opportunity for newcomers to share their personal stories;

COMMUNICATIONS AND OUTREACH

· Lead Refugee Services communications work, including writing and preparing content for social media posts, email newsletter, website and blog content, and print communication efforts, in collaboration with Refugee Services Director and agency Communications Director;

· Solicit donations of material goods for program participants;

· Participate in and strategize outreach efforts to landlords, clinics, organizations, and other community services;

· Participate in agency and community advocacy in support of refugee resettlement and our community’s welcome of refugees

· Attend community meetings, events, professional groups, and speaking engagements to educate the community about refugees and recruit supporters

· Maintain positive relationships with community partners relevant to program activities;

· Participate in preparation of program reports for funders, community groups, board of directors and other audiences;

VOLUNTEER & DONATION TRACKING

· Coordinate the assembly and distribution of donated household items to program participants;

· Manage and track in-kind material donations and financial support for clients and programs using agency and online databases;

· Submit reports to share participant outcomes, fulfill reporting requirements, and capture client success stories;

ADDITIONAL RESPONSIBILITES, as a member of the Refugee Services Team:

Collaborate with Refugee Services team members to meet outcome goals defined in program contracts, including:

· Encourage early self-sufficiency and independence of all program participants;

· Promote MCC Refugee Services Programs and recruit participants to meet enrollment goals;

· Connect program participants and community members to available programs and resources;

· Provide translation and interpretation support for other Refugee Services projects, as needed;

· Document all contacts and services in case files, as appropriate;

· Assist in emergencies as they arise;

· Other duties as assigned.

GENERAL QUALIFICATIONS:

· Strong desire and ability to build resources and engage community to build a welcoming community for refugees and immigrants

· Professional demeanor with ability to effectively engage groups and build positive community relationships

· Experience working with refugees or recent immigrants

· Knowledge of local refugee and immigrant populations, the resources available to them, and the state and federal policies that impact them

· Demonstrated understanding of American culture and ability to interpret cultural differences

· Commitment to early self-sufficiency of refugees

· Strong presentation skills

· Demonstrated ability to work collaboratively across organizational boundaries

· Demonstrated ability to maintain detailed records and submit accurate reports in a timely manner

· Strong English language communication skills, both oral and written

· Demonstrated strong communication, negotiation, and mediation skills

· Proven ability to work in crisis situations

· Proven capacity to work in fast paced social service environment

· Demonstrated ability to work both independently and as a member of a team

· Bilingual proficiency in a relevant language valued but not required

· Bachelor’s degree strongly preferred

· Experience with Microsoft Office and social media required. Website maintenance knowledge highly preferred.

· Proven ability to use basic office equipment including copiers, postage machines, and fax machines

· Driver’s license and access to reliable transportation required

· Flexibility to work varied weekday, weekend and evening hours

COMPENSATION:This is a full-time, non-exempt position. Benefits include medical insurance, dental, life, retirement, sick leave, vacation, and holiday benefits as provided by MCC human resources policy. Starting wage: $21/hour

ORGANIZATIONAL BACKGROUND:

Document:

Download MCC Employment Application with signature field.pdf (1.84 MB)

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